Driving Knowledge Management

  In the global marketplace, digital technology trends are changing the way we work. Disruptive technologies like the Internet of Things (IoT), Artificial Intelligence (AI) and Virtual Reality (VR) are changing the way businesses operate. Businesses need to be agile today to keep up with the rapidly changing industry trends, or they risk being left behind. Cloud services power the new pattern of Digital Transformation. Cloud services enable companies to continuously transform not only technologically but also culturally. From lead tracing to home delivery, no industry has been left behind by cloud services. The last decade has seen a rapid shift from traditional infrastructure to cloud infrastructure and services. Netflix is one example of a company that has moved to the cloud, redefining the way people consume TV. With the cloud ecosystem, companies can become more agile and innovative, resulting in compelling customer experiences. To remain competitive, organizations taking the j...

One of the biggest challenges faced by most organizations is organizing, finding, and marking information in the knowledge repository in such a way that it is easily accessible as and when needed by the employees. The classical approach used widely is indexing documents to help users in deciding documents relevancy and retrieval.  Classical methods comprise classification systems (taxonomies), thesaurus, and controlled keywords (nomenclatures) [Aitchison et al. 2004; Cleveland and Cleveland 2001; Lancaster 2003; Stock and Stock 2008]. Folksonomy is a most recent knowledge management (km) tool of web 2.0 for searching, accessing, and labelling information by the content creator and the user in a way that makes sense to them. Folksonomies include novel social dimensions of tagging [Mathes 2004; Smith 2004]. It is a new model for content indexing based on collaborative tagging with user generated keywords that broaden the spectrum of knowledge interpretation methods. Folksonomy is a...

Communities of Practice are collaborative networks (can be both formal or informal) depending on to foster sharing of ideas and knowledge outside the structured learning environment. Communities are always developed around a certain skill, profession or learning purpose. In fact, a shared identity is the glue that binds the members of a Community together (Wenger, 1998). Community champions play a key role in fostering successful communities. Champions are recruited from the practice, so they are deeply aligned to the purpose of the specific community and are best positioned to connect members and the business to better serve the clients. They work as the bridge between the business and the knowledge management.   Champions are instrumental in ensuring that the business goals and the associated knowledge programs of the community are well-defined and met. Listed below are the ground level responsibilities of a smart community champion: ·       ...

Social Media has changed the way businesses do business and reshaped the way organizations interact with, engage with, and deliver service to their customers. In today’s digitally connected world, social media is the tool that provides the vision and intelligence to digitally transform your organization at scale. Take a look at the below given social media maturity model to analyze your organization’s social media positioning. The spectrum of capabilities can give you a first good analysis of how you are performing. This can then serve as a framework to review your strategy and align your social media engagement path to your business goals. Social Media framework Level: Baseline Level: Evolving Level: Commanding   The content posted via social media tools like CoPs, blogs etc., is uncoordinated and unscheduled. Strategy exists for using social tools to share information but is followed loosely.   ...

  Quite often a good story is the best way to impart knowledge (Davenport and Prusak 1998). Storytelling is the oldest technique of knowledge transfer and has been touted as the most effective medium to pass across a message to someone since we tend to memorize stories better than dry facts and can easily link them to our personal experiences. Medical technologies have also proved that storytelling is a natural way for brain to capture and retain information. During the recent years “power of storytelling” has garnered a lot of attention from the perspective of Knowledge Management and harnessing the tacit knowledge of an organization. In a domain that has been primarily dominated by charts and facts, storytelling has a great potential as a knowledge transfer and learning tool. Capturing tacit knowledge is a pain point for most organizations so no wonder, storytelling is fast gaining recognition as a KM tool. Let us see below how the role of storytelling in a KM framework. ...

  In the last two decades decade, the creation and enablement of knowledge as a source for an organization’s competitive advantage has been highly emphasized.   There has been a paradigm shift in how the organization's knowledge is now viewed and nurtured. Knowledge Management is all about knowledge creation and the activities that support the creation and dissemination at various organizational levels. It starts from instilling a knowledge vision, building a collaborative culture, facilitating conversations, globalizing local knowledge, and encouraging creativity and innovation. The integration of the above processes leading to the generation of new sources of knowledge is the key to the success of any organization. Knowledge can be both explicit and tacit. The knowledge that can be quantified and documented is explicit knowledge. It is tangible and can be conveyed through processes, documentation, books, videos, etc. However, this just forms only a fraction of any organi...

Knowledge Management is all about connecting people to people and knowledge enabling them to work better leading to a well-informed, efficient, and innovative workforce. Let's see below how it leads to cost savings for any organization. ·         Connecting people to people via the medium of Knowledge Management (KM) communities or knowledge-sharing platforms provide them with a streamlined channel to capture, store and share knowledge leading to increased efficiency and decreased response time. ·         With a KM framework in places, people are well versed with best practices followed by employees from other teams working on similar projects leading to a  decrease in errors and an  increase in quality of work output. ·         A higher degree of employee accountability is created when knowledge is easily shared and accessed via various KM channels and tools like ...