Driving Knowledge Management

During  the last two decades, the creation and enablement of knowledge  has been highly stressed  as a  way   to   increase   competitive advantage . There has been a paradigm shift in  the   way  intellectual knowledge is now viewed and nurtured by organizations to  remain  relevant  and competitive. By   repurposing   knowledge   and   reducing   the   need   to  rediscover   it,  Knowledge   Management   (KM)   enables people  to work better   by   enabling them  to  connect   people   and  knowledge . The  IT Service Management  Unit  is one of the most  vital  business units responsible for managing, providing, and improving  the  IT services provided to  employees,  thus  enabling them to work  efficiently   and  productively . By   integrating   KM  with  ITSM,  organizations   can create  a central repository  for   all  the knowledge and data  they   need   to manage  their  IT  units  and services.  A  KM framework streamlines  data ,   manages  information  flow ,   an

Capturing and retaining institutional knowledge has been emphasized enough for organizations to maintain a competitive edge and increase their profitability. However, one factor that is not discussed enough is the need to continuously evaluate and evolve the existing knowledge to keep it relevant and prevent knowledge decay. In the highly fast-paced and competitive landscape, knowledge constantly evolves. However, the fact of the matter is that it is the existing knowledge that leads to its evolution. Therefore, knowledge decay can be detrimental to the organization’s goals and profit. Let us see below how organizations can prevent knowledge decay to stay competitive, innovative, and relevant to the clients: Make a cultural shift to embrace learning and sharing : Learning, knowledge sharing, and collaboration should not be limited to the L&TD, and knowledge management teams. The organization should inculcate in the employees a culture of continuous learning and sharing knowle