Unlocking Tacit Knowledge in Knowledge Management
In the last
two decades decade, the creation and enablement of knowledge as a source for an
organization’s competitive advantage has been highly emphasized. There has been a paradigm shift in how the organization's
knowledge is now viewed and nurtured.
Knowledge Management
is all about knowledge creation and the activities that support the creation and
dissemination at various organizational levels. It starts from instilling a knowledge
vision, building a collaborative culture, facilitating conversations, globalizing
local knowledge, and encouraging creativity and innovation. The integration of the above
processes leading to the generation of new sources of knowledge is the key to the success
of any organization.
Knowledge can
be both explicit and tacit. The knowledge that can be quantified and documented
is explicit knowledge. It is tangible and can be conveyed through processes,
documentation, books, videos, etc. However, this just forms only a fraction of
any organization’s knowledge while the rest of the knowledge bound to peoples’ experiences,
intuition, insights, expertise, and personal conclusions is the tacit knowledge.
Recognizing the importance of this tacit knowledge and capturing it in a
methodical way to make it explicit is a challenge for most organizations. The tacit
knowledge may seem too fluid and inconsistent, but its fluidity is what makes
it a powerful innovation tool. The conversion of tacit to explicit knowledge known
as externalization is critical for an organization’s long-term success.
So how
can organizations capture it?
Instilling collaborative
culture to encourage discussions and socialization among employees to get
people talking about their experiences and observations is how tacit knowledge
can be assessed and used for the creation of new concepts and products.
How to
do it:
Instill
a knowledge-sharing culture – As the saying goes, lead by example. If leaders inculcate the culture
of sharing their learning and experiences via forums like CoPs, stream, blogs, etc.,
people are sure to follow.
Create
Best practices directory – Encouraging a culture where people share best practices, not only
enables collaboration but also save the organization both time and money.
Nurture Community of Practices (CoPs) – The foundation of the CoPs is to connect people encouraging conversation
to build and share knowledge. The moderators should periodically reach out to
its members to harvest and tag knowledge leading to its dissemination across borders
and different organization levels.
Set up a
Post-Mortem process
– Put in place a process to document analysis and learnings from all team members at the end of each project. This will enable externalization and improvement
in processes.
Set up exhaustive
exit interview - These
are no longer the times when can employee used to join an organization straight
out of college and work till retirement. When a company loses its employee, it
also loses the accompanying knowledge and experience. The need is to have exhaustive
exit strategy in place where outgoing people capture their experiences, feedback,
contacts, insights, and directory of work that can be passed on the replacing
employee to get a head start.
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