Using Design Thinking for creating scalable Knowledge Management solutions
Innovation is at the heart of any organization. All organizations strive towards: creating products and services for improved customer experiences. overcoming complex business problems using innovative processes and business models for increased impact and revenue. In this era of digital disruptions and uncertainties, innovation is the key to create a competitive advantage and “design-thinking” is one of the most innovative tools to achieve Innovation and streamline organization knowledge. So how does design thinking aligns with knowledge management (KM)? Knowledge Management help organizations retain their experiences and knowledge to innovate, improve efficiency and productivity. However, many a times true KM transformation remains a struggle for many organizations when it is not seamlessly integrated with employees needs and challenges. KM framework cannot be a success if it is too technology driven, people find it as an extra task, and they do not want to change especia