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Measuring your Knowledge Management Framework Success using NPS

  As Drucker says – “If you can’t measure it, you can’t manage it”. In the highly competitive market landscape, knowledge management (KM) has now been well established as a requisite to innovation. The knowledge that is streamlined, relevant, and readily available round the clock fosters productivity, efficiency, and innovation to help organizations improve their competitive edge. Nevertheless, the Knowledge Management system and capabilities need to be constantly revised and improved in order to be aligned with business goals and assist the organization. Net Promoter Score (NPS) is one of the most effective tools for gathering feedback and measuring the effectiveness of your Knowledge Management system. A high NPS score indicates a well-built KM system. NPS measures the effectiveness of your current KM framework using a 0 to 10 scale.  You only need to ask your target audience one question – “how likely are you to recommend a specific service/community to a colleague or friend?”. Base
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Knowledge Decay Series Part 2: The Role of Knowledge Management in Knowledge Evolution

Capturing and retaining institutional knowledge has been emphasized enough for organizations to maintain a competitive edge and increase their profitability. One aspect that is not mentioned enough is the need to continue evaluating and evolving existing knowledge in order to keep it relevant and prevent knowledge decay. In the highly fast-paced and competitive landscape, knowledge constantly evolves. However, the fact of the matter is that it is the existing knowledge that leads to its evolution. Therefore, knowledge decay can be detrimental to an organization’s goals and profit. Let us see below how organizations can prevent knowledge decay to stay competitive, innovative, and relevant to clients: Make a cultural shift to embrace learning and sharing : Learning, knowledge sharing, and collaboration should not be limited to the L&TD and knowledge management teams. Organizations should cultivate a culture of continuous learning and knowledge sharing among their employees. A well-de
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Breaking the Knowledge Silos Barrier

Innovation is a buzzword for organizations today that are striving to be the best in the highly competitive world. How do we use the collective brains of people in an organization to innovate? The easy and the simplest answer is to break the knowledge silos that most organizations struggle with, more so with flexible and WFH culture becoming a part of the corporate world. And the fact of the matter is that Hybrid and WFH culture is here to stay so the organizations that fail to come up with ways to break these silos now should be ready to face even bigger and harder-to-solve challenges in the future in terms of knowledge loss and ability to maintain their competitive edge. So, what is knowledge silos?  It is the long prevalent culture where knowledge and information from a team member or a team stay within the team with no protocols in place to take it to the whole organization. The lack of knowledge management protocols and processes to ensure the distribution of knowledge across team
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How Knowledge Management creates Superior IT Service Management

During  the last two decades, the creation and enablement of knowledge  has been highly stressed  as a  way   to   increase   competitive advantage . There has been a paradigm shift in  the   way  intellectual knowledge is now viewed and nurtured by organizations to  remain  relevant  and competitive. By   repurposing   knowledge   and   reducing   the   need   to  rediscover   it,  Knowledge   Management   (KM)   enables people  to work better   by   enabling them  to  connect   people   and  knowledge . The  IT Service Management  Unit  is one of the most  vital  business units responsible for managing, providing, and improving  the  IT services provided to  employees,  thus  enabling them to work  efficiently   and  productively . By   integrating   KM  with  ITSM,  organizations   can create  a central repository  for   all  the knowledge and data  they   need   to manage  their  IT  units  and services.  A  KM framework streamlines  data ,   manages  information  flow ,   an
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Knowledge Decay Series Part 2: How Organizations can keep Knowledge Relevant

Capturing and retaining institutional knowledge has been emphasized enough for organizations to maintain a competitive edge and increase their profitability. However, one factor that is not discussed enough is the need to continuously evaluate and evolve the existing knowledge to keep it relevant and prevent knowledge decay. In the highly fast-paced and competitive landscape, knowledge constantly evolves. However, the fact of the matter is that it is the existing knowledge that leads to its evolution. Therefore, knowledge decay can be detrimental to the organization’s goals and profit. Let us see below how organizations can prevent knowledge decay to stay competitive, innovative, and relevant to the clients: Make a cultural shift to embrace learning and sharing : Learning, knowledge sharing, and collaboration should not be limited to the L&TD, and knowledge management teams. The organization should inculcate in the employees a culture of continuous learning and sharing knowle
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How Institutional Knowledge Decay Impacts an Organization’s Growth.

  In the information age, knowledge is power. Knowledge is constantly evolving, and we are being bombarded with new knowledge every day. What was a fact few years ago is now considered outdated or irrelevant. The decay of knowledge not only affects us an individual but is also affecting the organizations. Technologies change constantly leading to decay of knowledge. Companies need to keep up with the market trends and constantly innovate to stay relevant and competitive. Organizations generally go through a rigorous process for hiring the rights skills and experience. Also, the workforce is trained in specific skills and tools to align with their role and organization’s goals. But the fact of the matter is that employees leave and take along with them crucial knowledge and experience.    Also, people retire, taking their wealth of experience and insights which is then lost to the organization where an employee gained it all. Organizations are then left struggling to fill the skill ga
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Enforcing Knowledge Management in Law Enforcement Agencies

  The world is interconnected and rightly called global village. The interconnectedness brings out a lot of advantages in terms of culture, communication, and economy. However, this closely interconnected system also has some pitfalls. Certain people or groups like terrorists, criminals find it easy to stay under radar, travel across nations and action their nefarious activities. Because of difficulty in detecting their actions or intentions beforehand, it sometimes becomes difficult to prevent their actions and their consequences. Knowledge symmetry or seamless flow of knowledge between various law enforcement agencies globally is the only way to provide optimal law enforcement. The work of law enforcement officers is intensive, and they need a large amount of knowledge to perform their duties efficiently. This implies that effective knowledge sharing is a critical factor in policing success. A well knowledge management (KM) system can easily connect law enforcement agencies to ac
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