Driving Knowledge Management

The healthcare industry is a knowledge-driven industry and depends heavily on the availability of updated training, health services, innovative and clinical knowledge to solve problems and provide the best possible healthcare, innovate, and achieve excellence in the field. A well-defined Knowledge Management (KM) framework is critical for healthcare organizations to achieve this goal. Knowledge Management is all about connecting people to people and knowledge enabling them to achieve strategic objectives such as innovation, competitive edge, continuous learning, and improvement. Let’s see below why the KM framework is vital for healthcare organizations. Empower decision making capabilities:  In the digital age, everyone is constantly bombarded with new information. Healthcare professionals need to make informed choices all the time to make critical decisions that might be lifesaving. However, they might feel handicapped if the information is not streamlined and accessible on the g...

When an employee exits an organization, he or she takes along wealth of experience, insights, learnings, and knowledge. If this knowledge is not captured and passed forward to other peers before the employees exit, it implies a huge loss for the organization – not only from the perspective of loss of employee but also the wealth of knowledge the employee carried with the job experience. Traditionally exit interview was considered a discussion between HR and the employee leaving to understand their reasons for quitting. However, now they have evolved and considered as a critical learning process to capture the knowledge and insights from the outgoing employee and making the learning curve short for the successor.  The exit process should make sure that the wealth of experience and competencies employee has should be accessible to the organization even after the employee is gone. This experience comes both as tacit knowledge in the form of best practices, insights, tips and tricks...

  Collaboration is the buzzword and rightly so. Collaboration helps organizations break down silos and enable multiple skills from global teams to come together, empowering them to innovate. The end result for organizations is better sales and delivery, increased margins, increased client satisfaction, greater client loyalty,  and competitive edge.  

  The KM framework is constantly evolving in the past decades. The importance of managing and leveraging organization’s intellectual knowledge capital to gain competitive advantage has been stressed enough. With the ever-changing business goals, KM is now seen more and more as an integrated mechanism to bring together functional silos rather than an independent operation to manage intellectual knowledge.   Even though the KM framework varies from organization to organization based on the business structure, goals and operations, the evolution of communities, personalization approach with stress on collaborative culture, informal meet ups are some of the trends seen across organizations with end goal to create an environment that is cohesive to knowledge sharing and capturing. However, for KM to succeed and to grow and align with the changing organizational trends and business needs, comes the need to evaluate its performance and measure its success against the defined goals....